Returns + Exchanges

Does Five Square Things guarantee its products? 

Absolutely! We are 100% committed to making you happy. While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away at hello@fivesquarethings.com

We will work with you to guarantee your satisfaction.

 

Should you wish to return your item(s), please kindly email us with the reason of return, within 10 days from receiving your order.

 To request further instructions on how to return your order, please email us. Returns without prior communication with us will not be accepted.

If items are eligible for returns, refunds will be made in the form of store credits only. 

 

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.